Support

Email: livedarshanindia@zohomail.in. Please include your phone model, Android version and what happened. Do not attach private videos unless asked.

Troubleshooting

Export fails or is very slow

Free up storage (a few GB for long videos), close other apps, and try fewer or shorter clips. High-resolution sources take longer on older phones.

A clip will not import or preview

The file may be damaged or use a format your phone cannot decode. Try re-saving it from the gallery app.

The exported video has black bars

When the chosen aspect ratio differs from a clip's, the clip is fitted inside the frame. Choose "Original" under Ratio to avoid bars.

The app says "Internet required"

CapCutCreative AI Photo Studio needs an internet connection. Connect to Wi-Fi or mobile data and tap "Try again". Your edits are kept while you reconnect.

A tool asks me to watch an ad

Tools such as Split, Trim, Filters, Frame, Rotate, Ratio, Text and Volume can be unlocked for the session by watching a short rewarded ad. Deleting a clip, undo and export are always free.

Where is my exported video?

In your phone's gallery or Photos app.

Privacy

Read the privacy policy. To make a privacy request, email the address above.